Terms of service.

Terms and Conditions

Please read these terms and conditions prior to our consultation or the purchase of a guide, and if consulting with me, indicate that you have read and understood them on the sleep questionnaire which has been sent to you.

Service Agreement

By engaging in my services as a Holistic Sleep Coach, you agree to the terms outlined below. These terms are designed to ensure clarity and mutual understanding throughout our collaboration.

Scope of Services

  1. Services are provided to support families in improving their child’s sleep through holistic, evidence-based methods.

  2. Advice and recommendations are tailored to your family’s unique circumstances but are not a substitute for medical advice or treatment.

Consultations

  1. Consultations may take place via phone, video call, or in person, as agreed upon.

  2. All information shared during consultations will remain confidential.

  3. Your sleep support is bespoke to you, and should not be shared with other third parties, as the information may not be relevant to them.

Payments

  1. Full payment is required before the start of services.

  2. Payments are non-refundable unless otherwise stated below.

Cancellations/Rescheduling/Refund

  1. It is your parental right to cancel at any time if you do not feel that sleep coaching is right for you or your child.

  2. For cancellations made more than 48 working hours before, or for re-scheduled appointments due to illness etc there is no charge.

  3. For cancellations less than 48 working hours prior to the appointment, a 50% refund will be issued.

  4. If I have to cancel, I will offer an alternative appointment which will be convenient for both parties.

  5. If, after reading your Sleep Questionnaire/Diary, If I feel that a different approach with an alternative practitioner would be best for you, then I will issue a full refund, regardless of how soon the appointment is.

Confidentiality

  1. All client information and discussions are kept strictly confidential.

  2. Personal data will only be used to deliver the agreed-upon services and comply with legal or ethical obligations.

Client Responsibilities

  1. The client is responsible for providing accurate and honest information about their child’s sleep habits, routines, and overall health.

  2. I will use my training and experience to educate and make evidence based suggestions. You are responsible for whether you decide to implement any techniques proposed.

Limitations

  1. I do not guarantee a particular outcome or result, or within a particular time frame.Every child and family is unique. Progress depends on various factors, including the child’s temperament and family consistency.

  2. I am not a medical professional. Please consult your pediatrician for medical concerns such as underlying health issues that may affect sleep.

Follow-Up Support

  1. I will provide as set out in the package you have purchased. If applicable, I will send a written summary/sleep plan with the suggestions discussed in our consultation, within 48 hrs of the appointment.

  2. In regards to any follow-up on WhatsApp support (voice calls/messages) this will be available Monday to Friday 9-8pm and Saturday 9-12pm.I will not be available on Sundays.

  3. Additional support beyond the package can be arranged at an agreed-upon fee.

Liability

  1. I am not liable for any damages or issues that arise from implementing the sleep strategies. Parents and caregivers remain responsible for the safety and well-being of their child.

Copyright

  1. All materials and resources provided during consultations are for personal use only and may not be reproduced, shared, or distributed without prior consent.

Dispute Resolution

  1. I endeavour to deliver the highest level of service and support to assist your specific needs. However, If any disputes arise, we will work together to resolve them amicably.

Acceptance of Terms

By proceeding with my services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Contact Information

If you have any questions about these terms, please don’t hesitate to get in touch:

Kelly Dawson

Mychildsleepconsultant.com

kelly@mychildsleepconsultant.com

07930 208 064